An Important WorkCover Update for Injured Workers: A New Way to Lodge Your WorkCover Claim Starts July 1

If you’ve been injured at work, our focus is on getting you back to your best. To ensure your treatment and any income support can begin without delay, it’s essential to understand a key change to the WorkCover Queensland claim process, which takes effect in just a few days.

From Tuesday, July 1, 2025, the process for starting a claim is being streamlined to give you more direct control. We outline the changes below :

What are the WorkCover Changes?

This update is designed to better protect your privacy and ensure you are in control of your claim from the very beginning.

Previously, a doctor could initiate the process by sending your WorkCapacity Certificate to WorkCover. Now, the responsibility for officially lodging the claim rests with you, the injured worker.

It’s a positive step, but it’s crucial you know what to do to get your claim underway promptly.

The Importance of Lodging Promptly

WorkCover Queensland can only assess a complete claim. Any delay in submitting all the required documents together can mean a delay in the approval of your physio treatments and any eligible weekly payments.

What You Need to Do: A 3-Step Guide

At Hiya Health, we are experts in the WorkCover system. We’re here to help you on your recovery journey. To lodge a complete claim, you need to submit these three documents together to WorkCover:

A completed Claim Form.

Your Work Capacity Certificate (provided by your doctor).

Take the Right Steps for a Timely Recovery

Navigating a work injury is easier when you know what the plan is. If you are in pain post injury we’d suggest taking these steps to expedite getting the help you need: 

This update is just around the corner. If you have any questions about your injury or the rehabilitation process, please contact the Hiya Health team. We’re here to provide help, expertise and care when you need it most.