Hiya Health Cleveland can bring our Therapies right to your doorstep! Our qualified EP’s, OT’s, Physiotherapists and Dietitians can assess your needs and work with you and your family to help you thrive in your daily life, all within the comfort of your own home.
Home visits can benefit you through enhanced daily living skills & improved independence:
Occupational Therapists can suggest assistive equipment or home modifications to make the environment safer and easier to navigate. They can also support you to regain or maintain your ability to perform everyday tasks like bathing, dressing, and preparing meals.
Physiotherapists and Exercise Physiologists can work with you in your own environment to improve your capacity to navigate your home, or build strength and functional capacity without the need to travel to the clinic.
Our Dietitians can build cooking and food preparation skills using your own equipment, and advise you on modifications or assistive technology required to safely and independently improve your ability to prepare food independently.
Focus on specific needs
Our therapists work with you and your specific condition to build independence and daily living skills.
Funding flexibility
We accept various funding options, including NDIS, DVA, EPC referrals, and private health insurance.
Contact our friendly Hiya Health customer experience team on 3038 1244 today to learn more about our in-home Therapy services!
The price of Physiotherapy sessions at our Cleveland clinic depends on the type of referral/funding body source (if applicable). For clients with a Medicare Enhanced Primary Care (EPC) Plan: With a Pension card (___ colour) or Healthcare card (___ colour):
Medicare Gap Payment: $42 gap payment Standard appointment durations are 20-30 minutes under EPC Plan. Note: Private health subsidies cannot be used to cover the gap payment on EPC Plans.
For private paying clients: Initial consultation cost: 45-minute Initial consultation: $140 Extended 60-minute Initial consultation: $156 Follow-up consultation cost: 30-minute follow up consultation: $109 45-minute follow up consultation: $135 60-minute follow up consultation: $156
The duration of follow-up appointments will be decided between yourself and your Physiotherapist dependent on your tailored treatment plan and preferences. Our Cleveland clinic takes private-health subsidies and has HICAPS to process them on-the-spot.
The Cleveland clinic treats clients from a range of funding bodies including (but not limited to) WorkCover, NDIS, Home Care Packages, Remedy Health at Home, and DVA.
Do I need a GP referral to see a physio?
Definitely not! Our Physiotherapists at the Cleveland Clinic are highly trained first-contact practitioners, and can see you without a referral from the GP. Our Physiotherapists also can see clients who have been referred by the GP or specialist, whether on a plan or not (eg. EPC, DVA, Workcover).
Do you bulk bill?
Yes. When attending on a medicare referral, we bulk bill 30 minute Exercise Physiology appointments, and Physiotherapy appointments when a financial hardship, or pension card is shown at the point of sale. For All other 30 minute physiotherapy appointments there is a $42 gap.
Where are you located?
We are conveniently located at the end of Ross Ct, just after the turn off to the IGA and nearest to the Redlands United Soccer Club. There is plenty of parking out the front, including disability parking, as well as more parking on the street.
What is the difference between an exercise physiologist & a physiotherapist?
Physiotherapists and Exercise Physiologists are similar in many aspects, with both professions studying a minimum of 4 years at University to work as an Allied Health Professional across a wide range of conditions and across the lifespan. Exercise Physiologists generally have additional training in Exercise for Chronic Disease management through exercise, and are well-suited to seeing metabolic conditions.
Physiotherapists will do additional training in musculoskeletal injury assessment and management, and are well-suited to diagnose and treat acute injuries. Both Exercise Physiologists and Physiotherapists use Exercise and stay up-to-date with the latest science to incorporate into their treatment plans, and at Hiya Health Cleveland, our Exercise Physiologists and Physiotherapists work alongside each other daily and collaborate to provide the best outcomes.
If you are not sure where to start, give our friendly admin team a call on 3038 1244
Can I claim a physio appointment on medicare?
Yes, our Cleveland Clinic offers medicare rebates if you have been provided a referral under an Enhanced Primary Care (EPC) plan by your GP. This involves a maximum of 5x Medicare-subsidised sessions per annum across allied health professionals. The quantity of sessions on the plan for respective professions will be stated on your referral, decided by the referring GP in discussion with you. Medicare referrals can be used to access Physiotherapy, Dietetics, Occupational Therapy, and Exercise Physiology services at Cleveland.
What can I expect from an initial consultation with a physiotherapist?
Your initial appointment will include a consultation with our highly trained physiotherapists to discuss your concerns and experiences. It will include a consultation to take your history, and understand your concerns, a thorough assessment, and treatment planning. Wear comfortable clothing that will allow you to move, and if you are getting a specific condition assessed, it is likely the physiotherapist may want to see that area to complete the assessment or treat the region. See below for more details on what you may expect during a consultation: One of our highly trained Physiotherapists will first have a thorough conversation with you; listening to your presenting concern, asking questions about your symptoms/injury, medical history, relevant work/sporting/exercise requirements and your goals of treatment. In this time, they may read and discuss any imaging or reports where relevant. They will then perform a thorough and specific assessment of your area of concern. This may include assessing your range of movement, strength, joint integrity, and physical capacity. Once the Physiotherapist has thoroughly assessed your concern, and diagnosis, they will discuss the treatment options and best suitable plan, including the expected time to recovery and the steps required to achieve your goals.
From there, your Physiotherapist will guide you through your tailored treatment plan, utilising our excellent facilities designed to take you through your rehabilitation. The treatment program is varied depending on the condition and your goals, but may include treatments including: Injury, symptom or pain management advice Tailored exercise programming, trialled in-clinic and provided as a home/gym program Rehabilitation advice Manual therapies (including massage, joint mobilisations, manipulations, dry needling, repositioning manoeuvres for vestibular clients). Therapeutic modalities where appropriate (eg. Electrical Stimulation, TENS, blood flow restriction training) Our Physiotherapist will follow up by providing you the Exercise Program discussed (and most often practised) in clinic, and an assurance that all information from the consultation was understood, usually in the form of a follow-up email.
Do you charge cancellation fees?
Yes. For late notice cancellations we may charge a cancellation fee. Our Therapists are highly sought after, and we value their time, as well as the access of other clients who would love to book an appointment. To read more about our cancellation policy
Do you do school visits?
Yes. We work with our local schools in the Redlands to provide school visits where facilitaetd by the school. Some schools however do not allow external therapists to provide therapy on school grounds.
